WorkspaceCMS is operated by 1Digital® Agency (“1Digital®,” “we”). This policy describes what data we collect on behalf of our customers (“Customers” — the businesses who use WorkspaceCMS) and on behalf of their site visitors. We process Customer data as the data processor; Customers are the data controllers for the content and end-user data on their sites.
1. What we collect
1.1 Account & billing data
- Workspace name, owner email, billing contact, and (for paid plans) payment-method token from our payment processor.
- Authentication state (login timestamps, IP, user agent) for fraud and audit purposes.
1.2 Tenant content
- Pages, posts, media, redirects, schema, theme config, and other content authored inside WorkspaceCMS.
- Form submissions captured by tenant sites (when enabled).
1.3 Usage telemetry
- Per-tenant meters: bandwidth, AI Credits consumed, seat count.
- Admin activity log: who edited what and when.
1.4 End-user data on tenant sites
Visitor analytics on a tenant site are governed by that tenant’s configured analytics (typically GA4) and their own privacy notice. We do not aggregate visitor data across tenants for advertising or resale purposes.
2. Third-party processors (sub-processors)
WorkspaceCMS depends on a small set of upstream providers. Their availability, terms, and pricing are outside our control (see Terms §11.3).
| Processor | Purpose | Data they touch |
|---|---|---|
| Vercel | Hosting + edge runtime for tenant sites and the WorkspaceCMS admin. | Published pages, request logs, deploy artifacts. |
| Supabase | Postgres database, file storage, and authentication. | All tenant content, user records, usage meters. |
| AI providers (Anthropic, OpenAI, Google) | Powering the in-CMS AI Assistant: drafts, meta rewrites, audits, alt-tag suggestions, brand-voice training. | Prompts and context you send into the assistant. We don’t opt your data into provider training where the provider exposes that toggle. |
| Payment processor (Stripe) | Card-on-file, subscription billing, dunning. | Billing contact, payment-method token, invoice history. |
| Email (transactional) | Renewal reminders, usage notifications (80% / 100% alerts), receipts. | Workspace owner / billing email + the body of the notification. |
| Cloudflare Turnstile | Bot/abuse prevention on certain public tools (e.g. our free AI Visibility Check). Verifies you’re a real visitor, runs silently with no visible challenge. | Limited device/browser signals. See Cloudflare’s Turnstile Privacy Addendum. |
3. How we use the data
- To operate WorkspaceCMS: render tenant sites, run AI actions, surface usage meters, send billing/usage notifications.
- To operate the Developer API for Premium tenants: authenticate requests, enforce rate limits, surface per-key usage analytics. See Developer Terms for the full contract.
- To enforce the Terms, AUP, and Fair Use Policy.
- To improve the product: diagnostics on errors, performance, and feature use. We do not sell Customer or end-user data.
4. Retention & deletion
- Active accounts: we retain Customer content for as long as the workspace is active.
- Post-termination: we retain Customer data for 30 days after termination so you can self-serve export, then permanently delete it. Backups purge within 30 days thereafter. (See Terms §10.)
- Offboarding window: hosted sites stay reachable for 14 days after cancellation so you can re-point DNS without downtime.
- Usage telemetry: per-tenant meters retained for 13 months for billing-recon and audit.
- Developer API request logs: for tenants using the Developer API, we record per-request metadata (tenant ID, key ID, route path, HTTP status, latency, rate-limit scope) for 30 days to support abuse-prevention, debugging, and the in-dashboard usage analytics. Request and response bodies are not stored. Retention may be extended only for entries flagged for security or billing investigation.
5. Your data, your control
- Self-serve export: from the WorkspaceCMS admin you can export content as
JSONand your redirect map asCSVat any time. Assisted/bulk migration is a custom-quoted project. - Deletion on request: email hello@workspacecms.ai or info@1digitalagency.com from the workspace owner address. We confirm in writing, then delete on the schedule in §4 above.
- Domains/DNS: you own your domain. On cancellation you re-point DNS (we provide the 14-day offboarding window).
6. Your rights under US state privacy laws
Residents of California and of other US states with comprehensive privacy laws have the rights below. We do not charge for exercising them and we will not deny you service, change your price, or give you a lower level of service for doing so.
- Know and access: what personal information we hold about you, where it came from, why we process it, and who we share it with (the sub-processor list in §2 is public and current).
- Delete: your personal information, subject to the exceptions the law allows (for example, records we must keep to complete a transaction, comply with a legal obligation, or defend a legal claim).
- Correct: inaccurate personal information.
- Portability: a copy in a portable format. For workspace content the self-serve export in §5 already provides this on demand.
- Opt out of sale or sharing, and of targeted advertising: we do not sell personal information, and we do not share it for cross-context behavioural advertising. We honour Global Privacy Control signals for the analytics and marketing cookies described in our Cookie Policy.
- Limit use of sensitive personal information: we do not collect sensitive personal information for the purposes that would trigger this right.
- Non-discrimination for exercising any of the above.
- Appeal: if we decline a request, you may appeal by replying to our decision. We respond to appeals in writing.
How to make a request. Email hello@workspacecms.ai with the workspace or site the request concerns. We verify identity against the workspace owner address on the account (for an end user of a customer’s site, we route the request to that customer, who is the controller — see below). We respond within 45 days, and will tell you in advance if we need the extension the law permits.
Controller and processor. For data about our own customers, 1Digital® is the controller. For end-user data submitted through a customer’s site (form fills, bookings, newsletter signups), the customer is the controller and we act as their processor — so those requests belong with them, and we assist them in answering. Customers who need a written data-processing agreement can request one at the address above.
7. Text messages (SMS)
If you tick the text-message box on a WorkspaceCMS or 1Digital® form, you are asking to receive text messages from 1Digital about your request. WorkspaceCMS is operated by 1Digital® Agency Inc., and every text comes from 1Digital’s own team.
- We first send one text asking you to reply YES. We send nothing further unless you do.
- After that, we text you only about your request. Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to opt out, or HELP for help. You can also email info@1digitalagency.com.
- Agreeing to receive texts is never a condition of any purchase.
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are excluded from all of the sharing described in this policy, including the sub-processor list in §2, and will not be shared with any third parties.
8. Security
- All data in transit is encrypted with TLS 1.2+.
- Workspace data at rest is encrypted by Supabase (Postgres + object storage).
- Role-based permissions inside the admin, with version history on pages and posts.
- We follow least-privilege internally. 1Digital® staff access tenant content only when troubleshooting at your request.
9. Children
WorkspaceCMS is a B2B product. We do not knowingly collect personal data from children under 13 (or 16 where local law sets that threshold).
10. Changes to this policy
We may update this policy on 30 days’ notice for material changes; the “Last updated” date in the header reflects the current version. Continued use after the effective date constitutes acceptance.
11. Contact
Questions, requests, or formal data-protection inquiries: hello@workspacecms.ai or info@1digitalagency.com, or by mail to 1Digital® Agency (see Terms §13.5 for the registered notice address).